The following tables present the 2024 Greenwich Share and Quality Leaders in Indian Large Corporate and Middle Market Banking and the winners of the 2024 Greenwich Excellence Awards in several important categories.
Corporate Banking Practice Leader (Asia & Middle East) Ruchirangad Agarwal, Farhan Karachiwala, Wesley Han and Pushpak Vanjari specialize in Asian corporate/transaction banking and treasury services.
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MethodologyFrom September 2023 to March 2024, Coalition Greenwich conducted interviews with 194 large corporates and 472 middle market businesses in India, focusing on key areas such as banking relationships, quality perceptions of the respective relationships and products used, including corporate lending, cash management, trade services and finance, foreign exchange, structured finance, interest-rate derivatives, and investment banking.
The Greenwich Quality Index (“GQI”) comprises metrics that measure Institutional Relationship Quality and Overall Coverage (i.e., “People”) Quality. Institutional Relationship Quality factors include “Effective Senior Management Support,” “Ease of Doing Business,” “Willingness to Lend,” “Most Competitive Pricing,” “Effectiveness in Digitizing KYC Processes,” “Effectiveness in Assisting KYC Processes,” and “Overall Digital Experience.” Coverage Quality factors include “RM’s Proactive Provision of Advice,” “Knowledge of Transaction Banking Needs,” “Knowledge of International Needs,” “Frequency of Contact,” “Timely Follow Up on Requests,” and “Effective Coordination of Product Specialists.” Study participants were then asked to rate their banks in 13 product and service categories. Subjects covered included product demand, quality of coverage and capabilities in specific product areas.