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2022 Greenwich Leaders: U.S. Small Business Banking

15 February 2023 By: Donald M. Raftery, Chris McDonnell, Kevin Seiler
The 2022 Greenwich Share Leaders for U.S. Small Business Banking are Chase, Bank of America, Wells Fargo, PNC Bank, and Truist. These providers represent the largest market shares in commercial banking among businesses with sales of $1–10 million...

2022 Greenwich Excellence Awards for U.S. Small Business Banking

15 February 2023
Review those providers recognized for the Greenwich Excellence Awards in U.S. Small Business Banking for 2022.

2022 Greenwich Best Brand Awards for U.S. Small Business Banking

15 February 2023
Review which 9 banks stood out with distinctive brands from the more than 500 evaluated.

Greenwich Market Pulse: Social Media & Communication Channels, Business/Global Uncertainties, Ease of Doing Business, & More

31 January 2023
Overall client satisfaction scores remain low in U.S. commercial banking relative to other banking segments and other industries. These more modest ratings are driven by a range of factors, including burdensome KYC requirements, high RM turnover,...

Greenwich Commercial Lending Market Insight - Q4 2022

4 January 2023 By: Greg Schneider
It’s official: As of Q4 2022, Libor is dead—with virtually all new loans and renewals in the final months of the year priced on SOFR or other alternative benchmarks.

Decline in Client Satisfaction is Ominous Sign for Smaller Commercial Banks

18 October 2022 By: Donald M. Raftery, Chris McDonnell
Relationships between banks and their commercial clients have hit a rough patch. Over the past year, key measures of client satisfaction have tumbled for U.S. commercial banks, with average Net Promoter Scores (NPS) dropping four points for...

Greenwich Market Pulse: Impact of Economic Conditions, M&A and ESG on Bank & Customer Relationships

4 October 2022
The Greenwich Market Pulse highlights challenges facing the near-record number of banks engaged in process and systems integration—especially at a time when small businesses and midsize companies are already expressing frustration with the quality...

Greenwich Market Pulse: Top Concerns for Business Executives in 2H 2022

26 July 2022
High levels of turnover in bank staff—particularly among relationship managers—appear to be eroding perceptions of the quality of service banks are delivering to some small businesses and middle market companies.

Digital Prowess and Regulatory Tailwinds Fuel Rise of Private Banks in India

13 July 2022 By: Gaurav Arora
India’s private banks are on the ascendancy. At the top of the corporate banking market, the country’s three biggest private banks, in aggregate, have gained a large share of deeper relationships among large and middle market corporates.

Future of Commercial Payments - 2021

28 June 2022
The most impactful drivers of selecting new payments providers are cost savings, fraud prevention, customer service, and transaction speed. Download the results of our 2021 Future of Commercial Payments Study.

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