We work closely with U.S. banks to improve the quality, service and performance they provide to their business banking clients. Without the valuable opinions and feedback provided by you and your peers, this would not be possible.
As a result of business decision-makers like you, Coalition Greenwich urges banks to:
• Improve customer service, staff development, branch and business account services
• Review competitiveness of credit availability
• Invest in product innovation and digital services
• Deliver a solutions-based approach to your business and personal banking need
Excellence, Best Brand & Share Awards
Feedback gathered from small and middle market businesses across the U.S. to evaluate their banks for overall satisfaction, customer service, operational accuracy, and other categories.
Greenwich Excellence, Best Brand and Share Awards are nominated annually.
Commercial and industrial loan demand surged in 2024, driven by rate cuts and improving economic sentiment. But can this momentum continue into 2025? Uncertainty about the business environment threatens to slow growth.
Executives’ positive sentiment is driven by new administration and rate cuts; however, there remains concern regarding national debt, tariffs, and a potential recession. A number of companies have already started to partner with fintech providers.
Small business loan volume dropped in the first half of 2024 as companies reevaluated borrowing needs in the face of elevated interest rates and concerns about a possible economic downturn.
New and conflicting data on commercial loans could add to uncertainty as financial markets await some clarity from the U.S. Federal Reserve about interest rates.