Planning your CX Program for 2019? You should focus on these 3 best practices...

Two years after the controversial approval of the IEX exchange, we look at the performance of speed bumps in the US and Canada, and argue that an asymmetric speed bump with a displayed quote, would enhance liquidity provision and improve market...

Libor rates were manipulated. Given the $9 billion in fines paid by many of the banks that contributed to its daily calculation.  As a result, Libor will be officially dead come 2021 after what will ultimately have been an impressive 35 year...

The most popular instrument during the last credit tightening cycle, the CDS, has yet to recover from changes made in the wake of its crisis. Additionally, efforts to find a substitute have thus far borne little fruit. Much work remains to be done,...

Even if the issue of manufactured defaults can be resolved, whether the CDS market overall—and more specifically the single name CDS market—can be revived remains to be seen.

Jackie Vose explains how to take action on the customer experience data you have collected to make your CX program a success.

Not all markets need regulatory mandates for electronic trading to grow and thrive.  Nearly 70% of volume traded in the U.S. Treasury market is done via e-trading platforms, with over 90% of the nearly $200 billion traded daily between market...

With the numerous shapes and sizes of OCIO distribution channels, it’s no wonder that managers looking to sell into these providers struggle to nail down a comprehensive strategy. 

Learn why EFMs are not a substitute for a complete CX solution.

You might think it seems simple to document the customer’s steps through the company’s process. But it’s not.